Return & Exchange Policy

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1. Return & Exchange Conditions

Due to the nature of skincare and cosmetic products, items cannot be returned or exchanged once opened or used, in order to protect the health and safety of all customers.

A return or exchange may be requested in the following cases:

• The product arrives damaged or has a clear defect.

• You receive a product different from the one you ordered.

• There is an order fulfillment error by OREN Beauty.

The product must be in its original condition, unused and unopened, with the original packaging retained.

2. Damaged Products

If you receive a damaged product, please contact customer service immediately upon receiving the order and provide clear photos of the product and outer packaging when requested.

After reviewing the case and confirming the damage, an appropriate solution will be provided, which may include replacing the product or issuing a refund depending on the situation.

3. Incorrect Products

If you receive a product different from the one in your order, please contact customer service as soon as possible.

After verifying the order, a replacement with the correct product will be arranged according to the available procedures.

4. Opened or Used Products

For customer safety, products cannot be returned or exchanged if they:

• Have been opened.

• Have been used.

• Have had the safety seal or original packaging removed.

• Were damaged due to misuse or improper storage after delivery.

5. Change of Mind

If the customer changes their mind after receiving the order, acceptance of a return or exchange request is subject to OREN Beauty’s conditions regarding the nature and condition of the product.

Opened or used products cannot be returned for product safety and hygiene reasons.

6. Products Purchased as Part of Offers or Bundles

Products sold as part of offers or bundles are subject to the terms of the specific offer.

If an offer includes multiple products in a single bundle, it may not be possible to return or exchange part of the bundle separately.

7. Shipping Costs

If the return or exchange is due to an error by OREN Beauty, such as sending the wrong product or a product arriving damaged, OREN Beauty will cover the shipping costs related to the exchange, depending on the case.

In cases where the return or exchange is requested by the customer, shipping fees may apply depending on the situation.

8. Refunds

If a refund is approved, the amount will be returned using an appropriate payment method based on the original payment method and the procedures available at OREN Beauty.

The refund process may take a different amount of time depending on the payment method or payment service provider used.

9. How to Submit a Return or Exchange Request

To submit a return or exchange request, please contact OREN Beauty through the communication channels available on the website and provide:

• Order number.

• Customer name.

• The product to be returned or exchanged.

• Reason for the request.

• Product photos when needed.

Our customer service team will review the request and inform the customer of the appropriate next steps.

10. Cases Not Eligible for Return

Return or exchange requests are not accepted in the following cases:

• The product has been used or opened.

• The product was damaged due to misuse or improper storage.

• The original box or packaging is missing when required.

• The specified return or exchange period, if applicable, has expired.

• Unable to prove that the product was purchased through OREN Beauty.

11. Updates to the Return & Exchange Policy

OREN Beauty reserves the right to update or modify the return and exchange policy when necessary. Any changes will be published on this page.

Website: orenbeauty.com orenbeauty.com

Store Name: Beauty OREN Beauty

Last Updated: September 2026 سبتمبر 2026