Shipping & Delivery Policy
في OREN Beauty، نحرص على توصيل طلباتك بطريقة آمنة وسريعة، ونعمل على تسهيل تجربة الشراء من لحظة Place Order وحتى وصوله إليك.
1. Order Processing
- Orders are prepared after they have been successfully confirmed.
- Order processing time may vary depending on order size and product availability.
- In some cases, the OREN Beauty team may contact you to confirm order details before shipping.
2. Delivery Time
Delivery times vary depending on the customer’s location and the shipping company used.
Orders are delivered within the timeframe shown during checkout or communicated to the customer by the OREN Beauty team.
Some delays may occur in exceptional cases such as public holidays, weather conditions, or circumstances beyond our control.
3. Shipping Fees
Shipping fees vary according to the delivery area and order value. The shipping cost is shown to the customer before completing the purchase, according to the available options.
OREN Beauty may also offer special promotions such as free shipping for a limited time or on selected orders.
4. Delivery Information
The customer is responsible for providing correct and complete delivery information, including:
- Name.
- Phone number.
- Governorate or city.
- Full address.
- Any additional information that helps the shipping company reach the address.
Entering incorrect information or being unreachable may delay the order or cause delivery to fail.
5. Delivery Attempts
The shipping company will attempt to deliver the order to the specified address.
If the customer is unavailable or does not answer the delivery representative’s calls, another delivery appointment may be arranged according to the shipping company’s policy.
If delivery attempts fail because the customer does not respond, the order may be canceled or reshipped after contacting the customer, and additional delivery fees may apply depending on the case.
6. Inspecting the Order Upon Delivery
We recommend checking the outer packaging upon receiving the order to ensure there is no visible damage.
If there is visible damage to the shipment or an issue with the products, please contact OREN Beauty as soon as possible, keep the box and packaging, and send photos when needed.
7. Delivery Delays
OREN Beauty makes every effort to meet the expected delivery timeframe, but delays may occur due to circumstances beyond our control, such as:
- Weather conditions.
- Public holidays.
- High order volumes.
- Issues or delays with shipping companies.
- Unclear address information.
- The delivery representative being unable to contact the customer.
In these cases, we will follow up on the order and help you receive it as soon as possible.
8. Delivery Areas
OREN Beauty products are delivered to areas covered by our available shipping partners.
Delivery availability, cost, and delivery time may vary by area.
9. Contact About Your Order
If you have any questions about the status of your order or delivery, you can contact the OREN Beauty customer service team through the communication channels available on the website.
Website: orenbeauty.com orenbeauty.com
Store Name: Beauty OREN Beauty
Last Updated: September 2026 سبتمبر 2026