Welcome to **OREN**. By using our website and making any purchase through it, you agree to comply with the terms and conditions outlined below. Please read them carefully before completing your order.
1. About the Store
يشير اسم **OREN** أو “Shop” أو “نحن” إلى متجر OREN الإلكتروني، بينما يشير “العميل” أو “أنت” إلى أي شخص يقوم بتصفح الموقع أو استخدام خدماته أو شراء Products من خلاله.
2. Products
* We strive to display products, product information, and prices as accurately as possible.
* Product colors or packaging may differ slightly from the images shown on the website due to lighting, screen settings, or packaging design updates by the manufacturer.
* All displayed products are subject to stock availability.
* If a product becomes unavailable after an order is placed, the customer will be contacted and informed of the available options.
3. Prices & Payment
* All prices displayed on the website are the applicable prices at the time the order is placed.
* OREN reserves the right to change prices or offers at any time. This does not affect orders that have already been confirmed.
* The payment methods shown and available during checkout are accepted.
* An order is not considered finally confirmed until payment is completed or the order is confirmed according to the available payment method.
4. Orders
* The customer must provide correct and accurate information when placing an order, including name, phone number, and delivery address.
* The customer is responsible for ensuring that shipping details are correct before confirming the order.
* OREN reserves the right to contact the customer to confirm order details when necessary.
* If the customer cannot be reached or the provided information is incorrect, the order may be canceled.
5. Shipping & Delivery
* Orders are delivered to areas covered by OREN’s available shipping network.
* Delivery times vary depending on the area and the shipping company.
* Delays beyond OREN’s control may occur due to shipping conditions, holidays, or exceptional circumstances.
* The customer is responsible for ensuring that the order can be received at the specified address.
* If the order is not received or repeated delivery attempts fail due to the customer, additional shipping fees may apply or the order may be canceled depending on the case.
6. Exchanges & Returns
Due to the nature of skincare products and our commitment to customer safety, exchanges and returns are subject to the following conditions:
* The product must be in its original condition, unused, and unopened.
* The product must retain its original packaging and container.
* Products that have been opened or used cannot be returned or exchanged, except in cases of a product defect or receipt of an incorrect product.
* If a damaged or incorrect product is received, customer service must be contacted as soon as possible, with details of the issue and product photos provided when requested.
* The condition of the product will be inspected before a return or exchange request is approved.
7. Damaged Products or Incorrect Orders
If you receive a damaged product or a product different from the one you ordered, please contact customer service immediately upon receiving the order.
After reviewing and confirming the case, the appropriate action will be taken, whether by replacing the product or providing a suitable solution in accordance with the store policy.
8. Skincare Products
* Skin response to products varies from person to person.
* The information and descriptions on the website are intended to inform customers about the product, its ingredients, and how to use it, and do not constitute a medical diagnosis or consultation.
* Customers should read the product ingredients, directions for use, and warnings on the packaging before use.
* If you are allergic to any product ingredient, you should avoid using the product.
* It is recommended to perform a patch test on a small area of skin before using any new product, especially for sensitive skin.
* If irritation or an unusual reaction occurs, stop using the product and consult a doctor or specialist when necessary.
9. Offers & Discounts
* All offers and discounts are subject to the terms stated in the details of each offer.
* Some offers may be limited by time or quantity.
* More than one offer or discount code cannot be combined unless explicitly stated otherwise.
* OREN reserves the right to modify or discontinue any offer according to the campaign terms.
10. Intellectual Property
All content on the website, including text, images, designs, logos, visual identity, and marketing content, is owned by OREN or its licensors and may not be copied, reused, or published without prior permission.
11. Website Use
Users must use the website lawfully and must not engage in any activity that could damage the website, disrupt its services, or attempt unauthorized access to its systems or data.
12. Privacy & Data Protection
We handle customer data in accordance with OREN’s approved Privacy Policy. Please review the **Privacy Policy** to learn how data is collected, used, and protected.
13. Changes to the Terms & Conditions
OREN reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in the store, services, or legal requirements.
Changes take effect once published on the website. Your continued use of the website after changes are published constitutes acceptance of the updated terms.
14. Contact Us
If you have any questions about orders, products, or these Terms & Conditions, you can contact us through the communication channels available on the website.
**Last Updated:** September 2026